decotvframes logo
decotvframes logo

All articles

General Topics

Frequently Asked Questions

How Much

Deco TV Frames for Other TVs

The Deco TV Frames product line is solely made to be compatible with Samsung The Frame televisions. All Samsung The Frame TVs have an "LS03" in the model number of the TV. We continue to listen to customer feedback to understand if there are any...

Frame Styles with Bold Patterns

Frames with Bold Patterns On some frame profiles, such as the Ornate Gold and on the Tuscan profiles, there is a bold pattern to the profile where it can be impossible to ensure all 4 corners of a frame perfectly line up along the length of the...

Samsung The Frame with Mantle Mount Lift

This professional installation courtesy of the team at RDU TV Mounting out of Durham, NC. How It's Done Purchase a Mantle Mount MM860 from MantleMount or Here on Amazon and recess into the wall as shown below. You can find a local TV installer...

Packaging Instructions

Packaging like a pro depends on the style of your frame. Here are some examples of the different methods we use. To ensure your return will be eligible for a refund, all returned merchandise must be packaged in the same way it was received to...

SRS-2 Customer Guide

The SRS-2 (Smart Room Sensor 2) is a device designed to allow the settings that are hindered by the Deco Frame to function as if the Deco Frame was not present. SRS-2 InstallationInstallation Video- Prior to installing the SRS-2, you need to make...

Shipping & Fulfillment Times

All frames ship from our central fulfillment center in Haverhill, Massachusetts. By default frames are shipped via UPS Ground service. Orders received Monday - Friday by 2pm EST will typically leave our facility on the same day the order was placed.

TV Shipping Damages

While TV shipping damages are rare, they do occur on occasion. There are a few ways to handle shipping damages. This is the easiest and fastest way to resolve damages associated with a TV being received with clear signs of damage. Just do NOT accept